To create a high quality, maximum performance and predictable mortgage platform that blends technology with our associates’ knowledge and experience to best serve our third party partners and their customers.


To create a superior, positive user experience by offering a streamlined, process driven approach allowing our customers a clear path to achieve their financial goals; To provide financial solutions that makes sense for us, our customers and investors;  and to assemble a team of engaged associates who will work together in a challenging and rewarding environment and will strive to create a brand synonymous with customer service and excellence in our industry.


  • We are in business because of our customers, not vice versa
  • Customer service is a philosophy, not a department
  • Be passionate about customer service…always look to deliver “+1”
  • We say what we do and we do what we say
  • Always be improving and thinking “how can we get better?” 
  • Display a strong desire to make a difference
  • Be accountable for our actions and inactions
  • Demonstrate a high degree of integrity and honesty
  • Treat all others with respect
  • Persevere when facing roadblocks; think “how can we?”
  • Be empathetic and solutions minded
  • Be open to new ideas…understand and embrace that change is constant